You should think of the RedTie Business Services (RTS) team as an extension of your company. If Web to Print software is just a tool then we have put together all the experts you need to get the most out of it. There is no secret in the fact that the companies that lean on our expertise, especially in the early stages of their Web to Print ventures, are our biggest users of the system.
Although our software is very easy to use it is always good to know that you can offload any amount of your webstore and template builds to the RTS team. In fact it is often time that is the biggest constraint on growing your online business. A member of the RTS team will take a detailed brief from you about your customer's; requirements and then the product building specialists fast track that brief into reality.
It is not just about speed though, our team use the more advanced features of the software all the time, so both during the project specification stage and build stage you can be assured that you are getting the best out of our software.
We have an every growing number of software solutions we integrate with including, MIS systems, procurement systems, shipping companies, data providers and payment providers. We also offer an advanced integration XML builder and API with most of our software that allows for you (or your other software supplier development team) to integrate with RedTie.
Basically if the other software has the ability to be integrated with then we can integrate with it. The RTS team is here to help, we can talk with your other software suppliers on a technical level and also do the integrations required, from simple XML feeds to complex solutions that require the development of middleware.
No matter how feature rich our software is one of your clients will ask for something completely unique. The RTS team can provide fixed price quotes quickly based on your clients' needs that take them risk of custom development charged by the hour or day.
Once agreed it is passed to our in house development team who have decades of experience in delivering enterprise class software solutions.
Everyone learns in different ways and at a different pace and we therefore offer a number of training solutions on how to use our software.
As you may imagine, after operating in the Web to Print world for so long we have gathered a vast amount of knowledge. The RTS team offers all sorts of support, not just on our software but how to grow your online revenue such as:
As you can see from above, software is only a tiny amount of what you get from your partnership with RedTie and to tie it all together we have an account manager allocated to every customer from day 1. It allows you to build up a long term relationship with us and always have a point of call with a real person who has real knowledge both of our software and doing business online.
At RedTie we know that our success is based on your success and the only way we can achieve this is by offering great software couple with great after sales support from the RTS team.